[Op1st-dc-alerts] [mghpcc-alerts] Update re: MGHPCC Utility Power outage Saturday October 14 at 4:33PM

[Kevin Helm]

Address in signature below

Best regards,

Kevin R. Helm
Director of Facilities Management
Massachusetts Green High Performance Computing Center
100 Bigelow Street<x-apple-data-detectors://1>
Holyoke, Ma. 01040<x-apple-data-detectors://1>

Work: (413) 552-4903<tel:(413)%20552-4903>
Mobile: (610) 217-0356<tel:(610)%20217-0356>
Email: kevinh at mghpcc.org<mailto:kevinh at mghpcc.org>
Http://www.mghpcc.org<http://www.mghpcc.org/>

On Oct 14, 2023, at 6:29 PM, Crown Castle Fiber NOC <fibersupport at crowncastle.com> wrote:

Can you please advise what is the address of this location?

Thank you

JON PRINTZ
NOC Technician III, Crown Castle Fiber NOC
T: 855-93-FIBER

CROWN CASTLE FIBER
fibersupport at crowncastle.com
Fiber.CrownCastle.com

-----Original Message-----
From: mghpcc-alerts <mghpcc-alerts at mghpcc.org>
Sent: Saturday, October 14, 2023 6:20 PM
To: mghpcc-alerts <mghpcc-alerts at mghpcc.org>
Subject: [mghpcc-alerts] Update re: MGHPCC Utility Power outage Saturday October 14 at 4:33PM

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Update: Saturday October 14 at 6:10PM
--------------------------------------------

We have confirmed that power to UPS-backed systems in the Computer Room and Entrance Rooms is down.

Immediate steps under way are:
  (1) Make sure it's OK to restore utility power.
  (2) Send an alert warning that utility power is about to be restored.
  (3) Restore utility power.

Follow up steps:
   (4) Root cause the problem the prevented generator power from reaching UPS-backed
        racks in the computer room and ERs.
   (5) Stay in touch with HG&E as they root cause the reasons why the North Canal
        Substation went down instead of failing over to a redundant circuit when an
        internal fault occurred.


Saturday October 14 at 4:33PM
-----------------------------------
The primary utility power feed to the MGPCC facility was interrupted at 4:33PM today (October 14, 2023).

UPS-backed power may have been affected.

We will provide updates as we make progress toward restoring power via the backup power feed.

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